FAQ

Our products stand out due to their exceptional quality, innovative design, and commitment to serving creative professionals. Whether you're working backstage, on-set, or with clients, SMITH KIT provides tools that not only meet but exceed your creative demands.

We understand that each creative journey is unique. Visit our product selection guide or contact our support team for personalised recommendations based on your specific creative requirements.

Collaboration is at the heart of creativity. We are always looking for brands or established individuals to bring education and passion to our artists. If that sounds like you, reach out!

We understand that sometimes you may need to return a product. We are happy to accept returns for faulty items. Please email us at hello@smithkitforever as soon as possible if you believe your product has arrived damaged or faulty. Include as many details as possible about the issue with the goods, including a photo. Items must be returned in their original condition. Unfortunately, we cannot refund products that have been used.

Please note that it can take 5-10 business days to process a return.

Quality is our cornerstone. Each product undergoes rigorous testing and quality checks to ensure it meets our high standards and your creative needs. In other words, we check every single product personally before it gets packed and sent to it's new home.

Yes, SMITH KIT is proud to serve creatives globally. Shipping costs and times vary based on location. Visit our shipping information page for more details.

Once your order is dispatched, you'll receive a tracking number via email. Use this number on our website to keep tabs on your delivery's progress.

We welcome new customers with open arms! Sign up for our newsletter to receive exclusive offers and a special discount on your first and future purchases.

I am currently testing out a few different products to clean and fill in any scratches
that are inevitable with all clear palettes. I will share my findings soon!

In the meantime, here are some tips on how to take care of your SMITH KIT palette.

• General cleaning: Wipe down polycarbonate surfaces with a soft, damp cloth. You can use a mild soap and water solution if necessary. Avoid using abrasive cleaners or scouring pads, as these can scratch the surface.
• Heat resistance: Polycarbonate is heat resistant up to about 265°F (130°C). However, it is best to avoid exposing polycarbonate to high heat for extended periods of time, as this can damage the material.
• Chemicals: Polycarbonate is resistant to most chemicals. However, it is best to avoid using harsh chemicals on polycarbonate surfaces, as these can damage the material.
• Sunlight: Polycarbonate is UV resistant and can be safely exposed to sunlight. However, prolonged exposure to sunlight can cause the material to yellow over time.