Privacy policy

PRIVACY POLICY

Last Updated: 8th June 2026

SMITH KIT ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, create an account, make a purchase, subscribe to our marketing communications, or otherwise interact with SMITH KIT.

By using our website and services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Purchase and order history
  • Customer account information
  • Information submitted through customer enquiries or support requests
  • Marketing preferences
  • IP address, browser information and website usage data

Payment information is processed securely through our third-party payment providers. SMITH KIT does not store full credit card details.

How We Collect Information

We collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our mailing list
  • Contact us via email, website forms or social media
  • Participate in promotions, surveys or giveaways
  • Browse our website

We may also collect information automatically through cookies, analytics tools and similar technologies.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Manage customer accounts
  • Provide customer service and support
  • Communicate regarding orders, returns and enquiries
  • Improve our products, services and website experience
  • Detect and prevent fraud or unauthorised activity
  • Meet legal and regulatory obligations
  • Send marketing communications where you have consented or where otherwise permitted by law

Marketing Communications

If you subscribe to our mailing list, we may send you updates regarding products, launches, promotions and brand news.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies & Analytics

SMITH KIT uses cookies and similar technologies to improve website functionality, analyse website traffic and personalise your experience.

We may use third-party services including Shopify, Google Analytics, Meta, and other advertising or analytics platforms to better understand customer behaviour and improve our services.

You may choose to disable cookies through your browser settings, however some website functionality may be affected.

Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers who assist us in operating our business, including:

  • Shopify and e-commerce service providers
  • Payment processors
  • Shipping and fulfilment providers
  • Marketing and email service providers
  • Analytics and advertising partners
  • Professional advisers including accountants, auditors and legal advisers

We may also disclose personal information where required by law or where necessary to protect our legal rights.

SMITH KIT does not sell personal information to third parties.

Overseas Disclosure

Some third-party service providers used by SMITH KIT may store or process personal information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle personal information in a manner consistent with applicable privacy laws.

Data Security

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we strive to protect your personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to the personal information we hold about you and request corrections if that information is inaccurate, incomplete or out of date.

Requests may be submitted using the contact details below.

Retention of Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Third-Party Websites

Our website may contain links to third-party websites. SMITH KIT is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or operational requirements.

Any updates will be published on this page and will take effect immediately upon posting.